FAQ

**Do you ship worldwide?**

We currently ship to France and the United Kingdom.

**What are the shipping times for your products?**

We typically take up to 2 days to process your order, followed by 5 to 10 days for delivery.

**Where do you ship your product from?**

Our offices are located in France. However, our warehouse is situated in China.

**What should I do if I receive a damaged item?**

We apologise for any inconvenience caused. Please send us an image of the damaged item to nedivy.team@gmail.com, and our team will take appropriate action.

**I haven't received my order yet. What's taking so long?**

We apologise for the delay. Sometimes, international shipping may take longer than expected due to customs clearance. You can track your order to see its current status. If you still need assistance or have inquiries, please contact us via email at nedivy.team@gmail.com.

**Do you have a return policy?**

We offer a hassle-free return policy, allowing you to return your purchase within 30 days of receipt. If you're not completely satisfied with your order, simply contact us at nedivy.team@gmail.com to initiate the return process.

For more details please read further about our return policy.